The following features may block files that are downloaded from mccCLOUD :
- Firewall (especially Comodo)
- Antivirus (especially AVG, Avira, Avast, Kaspersky)
- Internet Explorer (edit the Security settings as explained below)
- router / wireless range extender (try without)
- ISP (especially Middle East - try with and without VPN)
To locate the culprit, disable the above listed devices and applications one-by-one. This may not be possible from public networks (hotel room, airport terminal). In that case, switch to another network / wifi spot or try again when back home.
Continue with the following steps :
1) Trusted Website
Add *mccPILOTLOG.net and *mccCLOUD.net to your list of trusted websites for your firewall, the router and the anti-virus. Notice that both websites are HTTP.
Verify the security settings. Your firewall, router or anti-virus may restrict download from websites that are not HTTPS.
2) Trusted Application (desktop)
Version 3.6 Add the start-up application mccPILOTLOG.exe and the main application mccApp1.exe to your trusted list of applications for the firewall and anti-virus.
Version 4.0 Add the start-up application mccPILOTLOGLauncher.exe and the main application mccPILOTLOG.exe to your trusted list of applications for the firewall and anti-virus.
The start-up application is located in the Program Files folder, the main application is located in the Application Data folder. This article explains the exact location of these folders :
3) Browser compatibility
Windows 7-8-10 mccPILOTLOG is developed under Microsoft Studio. As such, our software uses the Internet Explorer web engine to download files, even if IE is not your default webbrowser !
Launch Internet Explorer and open the Options - Security Settings page. Add *mccPILOTLOG.net and *mccCLOUD.net to your list of trusted websites. Notice the asterisk * in front of both domain names.
Windows 10 - Do not confuse Internet Explorer with the new Edge. W10 comes with 2 browsers, Internet Explorer and Edge. You need to take IE !
If none of the above listed solutions workout for you, continue here :