The following features may block files that are downloaded from mccCLOUD  :


  • Firewall   (especially Comodo)
  • Antivirus   (especially AVG, Avira, Avast, Kaspersky)
  • Internet Explorer  (edit the Security settings as explained below)
  • router / wireless range extender  (try without)
  • ISP  (especially Middle East - try with and without VPN)


To locate the culprit, disable the above listed devices and applications one-by-one. This may not be possible from public networks (hotel room, airport terminal). In that case, switch to another network / wifi spot or try again when back home.


Continue with the following steps :



1)  Trusted Website


Add  *mccPILOTLOG.net  and  *mccCLOUD.net  to your list of trusted websites for your firewall, the router and the anti-virus. Notice that both websites are HTTP.  


Verify the security settings. Your firewall, router or anti-virus may restrict download from websites that are not HTTPS.



2)  Trusted Application (desktop)


 Version 3.6   Add the start-up application mccPILOTLOG.exe and the main application mccApp1.exe to your trusted list of applications for the firewall and anti-virus.  


 Version 4.0   Add the start-up application mccPILOTLOGLauncher.exe and the main application mccPILOTLOG.exe to your trusted list of applications for the firewall and anti-virus.  


The start-up application is located in the Program Files folder, the main application is located in the Application Data folder.  This article explains the exact location of these folders :




3)  Browser compatibility


 Version 3.6 


 Windows 7-8-10  mccPILOTLOG is developed under Microsoft Studio. As such, our software uses the Internet Explorer web engine to download files, even if IE is not your default webbrowser !  


Launch Internet Explorer and open the Options - Security Settings page.  Add  *mccPILOTLOG.net  and  *mccCLOUD.net  to your list of trusted websites. Notice the asterisk * in front of both domain names.  


 Windows 10  - Do not confuse Internet Explorer with the new Edge.  W10 comes with 2 browsers, Internet Explorer and Edge.  You need to take IE !


 Version 4.0   

mccPILOTLOG v4 does no longer use Internet Explorer, but Phantom JS and additionally Chrome.



If none of the above listed solutions workout for you, continue here :