Note :  If the message says "mccCLOUD Download Error" then continue with the following solution .

There can be various reasons for a File Download Error :

1) Source : The source file does not exist on the internet website

Contact the Helpdesk to assist here

2) Enroute : The file is being blocked by your firewall or anti-virus

You can solutions in the following article :

3) Destination :  The directory where the file must be saved, does not exist or cannot be reached

Continue with the following solution :