Note : If the message says "mccCLOUD Download Error" then continue with the following solution .
There can be various reasons for a File Download Error :
1) Source : The source file does not exist on the internet website
Contact the Helpdesk to assist here
2) Enroute : The file is being blocked by your firewall or anti-virus
You can solutions in the following article :
3) Destination : The directory where the file must be saved, does not exist or cannot be reached
Continue with the following solution :